Shipping

Last updated: September 2026

At Kratomiva, we are committed to providing a reliable and efficient delivery experience. This Shipping Policy explains our delivery areas, processing times, shipping costs, and what to expect after placing your order.

Shipping Destinations

Kratomiva currently ships orders to customers throughout:

  • The European Union (EU)
  • The United Kingdom
  • Selected European countries outside the EU

Please note that shipping availability may vary depending on your location and local regulations.

Order Processing Time

All orders are carefully prepared, packed, and dispatched from our fulfillment facility.

Orders are typically processed within:

1–2 business days after payment confirmation

Please note that processing times may be slightly longer during:

  • Promotional periods
  • Holidays
  • High-volume sales events
  • Unexpected operational delays

Orders are not processed or shipped on weekends or public holidays.

Delivery Times

Estimated delivery times begin once your order has been dispatched and tracking information has been provided.

European Union Orders

Most EU orders typically arrive within:

3–5 business days after dispatch

United Kingdom & Other European Countries

Orders shipped to the UK and other European destinations typically arrive within:

4–7 business days after dispatch

Delivery times are estimates and may vary depending on:

  • The destination country
  • Local postal services
  • Weather conditions
  • Public holidays
  • Courier delays
  • Customs procedures (where applicable)

Shipping Costs

We offer free shipping on all orders over:

€50

For orders below this threshold, a standard shipping fee will be calculated and displayed during checkout before payment is completed.

Shipping costs may vary depending on:

  • Delivery location
  • Package weight
  • Selected shipping method

Customs, Duties & Taxes

European Union Deliveries

Orders shipped within the European Union are delivered without import customs clearance or additional customs duties, as goods move within the EU single market.

United Kingdom & Non-EU European Deliveries

Orders shipped outside the European Union may be subject to local customs procedures, import regulations, taxes, or handling fees depending on the destination country's rules.

Any customs charges, duties, or taxes applied by local authorities are the responsibility of the customer unless otherwise required by law.

Kratomiva is not responsible for delays caused by customs inspections or local import procedures.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

You can use this tracking link to monitor your delivery status and estimated arrival date.

Please allow up to 48 hours after dispatch for tracking information to become active.

Delivery Issues

If your order has not arrived within the estimated delivery timeframe, or if your package arrives damaged, please contact our customer support team:

Email: supportkratomiva@gmail.com

Please include:

  • Order number
  • Full name used for the purchase
  • Delivery address
  • Description of the issue
  • Photos of damaged packaging or products (if applicable)

Our team will investigate the issue and work with the shipping provider to find an appropriate solution.

Lost or Missing Packages

If tracking information shows that your order has been delivered but you have not received it, please contact us as soon as possible.

We recommend checking:

  • Your delivery location
  • With household members or neighbors
  • Any delivery instructions provided to the courier

Kratomiva will assist in investigating the shipment with the carrier.

Incorrect Shipping Information

Customers are responsible for providing accurate delivery information at checkout.

If an order cannot be delivered due to an incorrect or incomplete address provided by the customer, additional shipping costs for resending the order may apply.

Contact Us

If you have any questions regarding shipping or your order, please contact:

Kratomiva Customer Support
Email: supportkratomiva@gmail.com

Thank you for choosing Kratomiva.