Returns

Last updated: September 2026

At Kratomiva, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return in accordance with the conditions outlined below.

Return Window

You have the right to request a return within 14 days from the date you receive your order, in accordance with applicable European consumer protection regulations.

To be eligible for a return, you must contact us within this 14-day period and provide your order details. Returns requested after this period may not be accepted.

Return Eligibility

To protect the quality, safety, and hygiene standards of our beauty and personal care products, returned items must meet the following requirements:

  • The product must be unused and unopened.
  • The product must remain in its original packaging and condition.
  • All original labels, seals, and accessories must still be intact.
  • The item must be returned in a condition suitable for resale.

Due to hygiene reasons, we cannot accept returns of products that have been opened, used, tested, or altered unless the item is defective, damaged, or incorrectly supplied.

How to Request a Return

To begin a return, please contact our customer support team:

Email: supportkratomiva@gmail.com

Please include the following information:

  • Your order number
  • Full name used for the purchase
  • The reason for your return request
  • Photos of the product (if applicable)

Once we receive your request, our team will review your case and provide you with the necessary return instructions, including the return address and any additional steps required.

Please do not send any products back before receiving confirmation from Kratomiva.

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If your return is approved:

  • Your refund will be issued to the original payment method used during purchase.
  • Refunds will be processed within 14 days after receiving and inspecting the returned item.
  • The refund amount will include the product cost. Original shipping fees may not be refundable unless required by applicable consumer protection laws.

Please note that processing times may vary depending on your bank or payment provider.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 14 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • A description of the problem
  • Clear photos of the product and packaging

After reviewing your request, Kratomiva will arrange an appropriate solution, which may include:

  • A replacement product
  • A full refund
  • A return solution at no additional cost to you

For approved cases involving damaged, defective, or incorrect items, Kratomiva will cover all necessary return shipping costs.

Return Shipping Costs

Change of mind returns

If you return an item because you changed your mind, selected the wrong product, or no longer wish to keep your purchase:

  • The customer is responsible for the return shipping costs.
  • The product must be returned safely using a trackable shipping method.
  • Shipping costs are non-refundable unless otherwise required by law.

Faulty, damaged, or incorrect orders

If the return is due to an error on our part or a product issue:

  • Kratomiva will cover the full cost of return shipping.
  • We will provide a suitable solution, including replacement or refund.

Exchanges

At this time, Kratomiva does not offer direct exchanges. If you would like a different product, please return your original order according to this policy and place a new order separately.

Contact Us

If you have any questions regarding returns, refunds, or your order, please contact:

Kratomiva Customer Support
Email: supportkratomiva@gmail.com

We are happy to assist you and ensure your experience with Kratomiva is handled smoothly.